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terms and conditions

To help us control costs please build your order to a minimum of £40.00

We believe all prices are correct at time of publishing E & OE

Delivery, Cancellation, Returns & Refund Policy

Orders will normally be shipped overnight to be received next working day (Mon-Fri) if items are in stock.

If you wish to cancel your order please contact us before 4pm on same day your order has been submitted, if the items have been despatched we can only credit at 75% of the value for not required returns.

All Shortages or queries need to be reported within 48 hours of delivery so we can rectify.

Please notify us within 2 working days should you wish to return any item(s) we have supplied. Some unwanted items may be returnable after 10 days although you will only be Credited 75% of the Value. Dated Products are not returnable.

Not required products must be in a pristine condition that can go straight back onto our shelves ready for re-sale, any products that are not in this condition will be returned  back to yourselves. If we arrange collection of these items we will credit at 75% of value as per our wholesalers/suppliers T&C's, we may be able to credit at 100% of invoice value if they are in pristine condition and you arrange return to our warehouse to arrivewithin 10 days of delivery. Anything over 10 days can only be returned at our discretion with a 25% handling charge. Catering, Chemical products, Specials & Furniture cannot under any circumstance be returned as not required. Diaries and Planners - not required return requests must be made by the 10th December of the year previous to the year to which such dated products relate. Items over 3 months old cannot be returned.

VAT is charged at 20% on all goods and services including any delivery charges supplied in the UK

All prices are in Pounds Sterling

All goods will remain our property until full payment is received

Prices are subject to change without notice.

Specifications are subject to change without notice

Any errors on the online invoice will be corrected in the final invoice and you will be notified of the changes.